What happens if I lose access to my wallet?

Q: What happens if I lose access to my wallet?

If you still have your recovery phrase — the list of 12 or 24 words you wrote down when you first set up the wallet — you can restore everything. Install the Malairte wallet on a different computer, choose the option to restore from a recovery phrase, and type the words in the correct order. Your balance will reappear because the coins live on the blockchain, not on your old device. If you lose your wallet AND your recovery phrase, however, the coins cannot be recovered by anyone, including the Malairte team. No company controls your wallet, so no company can reset it. This is why writing the recovery phrase down on paper, and storing it safely, is the single most important step.

Question

Accepted Answer

If you still have your recovery phrase &mdash; the list of 12 or 24 words you wrote down when you first set up the wallet &mdash; you can restore everything. Install the Malairte wallet on a different computer, choose the option to restore from a recovery phrase, and type the words in the correct order. Your balance will reappear because the coins live on the blockchain, not on your old device. If you lose your wallet AND your recovery phrase, however, the coins cannot be recovered by anyone, including the Malairte team. No company controls your wallet, so no company can reset it. This is why writing the recovery phrase down on paper, and storing it safely, is the single most important step.